Frequently Asked Questions
Welcome to our ‘Frequently asked questions’ section
Here you will find everything you need to know before arriving at the Expo 2020 Dubai, as well as a host of tips to make the most of your time in the Swiss Pavilion.
How do I get to the Swiss Pavilion?
Organise your travel plans in advance with your travel agent or online. This agency organises Expo packages, for example.
Before you arrive in Dubai, make sure you have some Emirati Dirham with you.
The Expo 2020 site is located in the Dubai South district. We recommend that you use the red metro line and get down at ‘Expo 2020’. This new metro station has a capacity of 36,000 passengers per hour.
The Swiss Pavilion is located in the Expo’s ‘Opportunity district’. It takes 10 minutes to walk to our pavilion from the main entrance. On-site shuttles connect the main Expo districts.
You will have to present an original identification document and a valid ticket at the Expo entrance gate. For your safety, backpacks and bags will be checked at the entrance.
Where can I find accommodation?
Dubai is a touristic spot with a large choice of hotels and apartments. Check online on the main hospitality platforms or ask your travel agent.
The Swiss Pavilion does not provide accommodation services for our visitors.
What should I wear?
Lightweight clothing is suitable throughout the year. However, slightly warmer attire such as a jumper may be needed during wintertime or in a place with powerful air conditioning.
When out in public, dress codes are generally relaxed, but it is still a good idea to respect the local culture – excessively tight or revealing clothing is inadvisable, especially in family-friendly environments such as malls and restaurants.
During your visit, we recommend you use sun screen and carry a bottle of water with you at all times.
When is the Expo 2020?
The Expo 2020 will run for six months from 20 October 2020 to 10 April 2021.
What are the opening hours of the Expo 2020?
Expo Dubai 2020
Monday to Friday: 10am – 1am
Saturday to Sunday, including special days: 10am – 2am
What are the opening hours of the Swiss Pavilion?
Monday to Sunday: 10am – 10pm
Last admission: 30 minutes before closing
Monday to Friday: 4pm – 1am
Saturday to Sunday, including special days: 4pm – 2am
Sprüngli boutique & café:
Monday to Sunday: 9am – 10pm
Where can I buy tickets to the Expo 2020 Dubai?
Tickets can be purchased on the internet or directly at the Expo entrance gates.
- Online: Ticket catalogue
- On site at the Expo 2020 entrance gates
Are there any discounts?
At the Expo 2020, everyone is welcome. Expo 2020 ticketing offers discounts for students, young people aged between 6 and 17, children aged 5 or under, adults aged 65 or over, and people with disabilities. To benefit from a discount, you need an original identification document. A student ID card is required for student tickets.
- Students of any age: half price
- People with disabilities: free access + half price for 1 companion
- Children under 5: free access
- Adults over 65: free access
- Young people aged between 6 and 17: half price
Do I have to pay to visit the Swiss Pavilion?
All of the national pavilions, including the Swiss Pavilion, are free of charge. You can visit the Swiss Pavilion as many times as you want. The only request is that visitors wait in line in order to enter.
VISITING THE SWISS PAVILION
Can I schedule a visit?
You will have to wait in line to enter the Swiss Pavilion. Our staff will interact with visitors in order to make the waiting time shorter. Our staff is at your disposal for any further information.
How do I book a group visit?
We welcome private groups, schools and community groups of 10 visitors or more for guided tours at the Swiss Pavilion. Our staff can provide guided tours of the pavilion and its current exhibitions.
Request a group tour: email tba
How do I sign up for workshops and conferences?
You can sign up for our workshops and conferences online. Due to the limited availability of seats, early registration is recommended. Register now: email tba
Does the Swiss Pavilion have a priority queue?
The Swiss Pavilion is accessible to all. People with disabilities, wheelchair users, pregnant women, adults over 65, and families with children under 5 can use the priority queue.
Are baby strollers permitted?
Baby strollers are welcome at the Swiss Pavilion, but stroller access may occasionally be limited in certain areas of the exhibition. For your safety, strollers are not permitted on the escalators.
Can wheelchair users access the pavilion?
Wheelchair users can visit the Swiss Pavilion although we do advise being assisted by a companion in order to enjoy the exhibition. Do not hesitate to ask for assistance; our staff is available to help you.
Where do I find out what events and activities are on at the Swiss Pavilion?
Our pavilion hosts conferences, workshops and temporary exhibitions. All of the pavilion’s events and activities are listed on our website (tba).
What is special about the Swiss Pavilion?
After tackling Switzerland's foggy mountains, you can head up to the rooftop for a stylish hangout with great views of Expo 2020 or take a break at the Sprüngli boutique & café on the ground floor.
Can I organise a private event?
Enjoy an exclusive experience in the Swiss Pavilion without the crowds. We can arrange various types of events on our rooftop terrace or in our conference room. Request a booking: email tba
Does the Swiss Pavilion provide free wifi?
Free wifi is available throughout the Expo area.
Are photos and videos permitted?
Photography and videos are permitted in the Swiss Pavilion for personal, non-commercial use only unless otherwise noted. The use of flash, tripods or camera extension poles is not allowed.
Photos should be taken with care. Be sure to ask first before taking a picture of a UAE national or resident, especially if the subject is a woman.
Can I eat and drink in the Swiss Pavilion?
You can eat and drink in our Sprüngli boutique & café or on our rooftop bar. However, food and beverages are not allowed in the exhibition area of the Swiss Pavilion.
Drinking alcohol in public is strictly prohibited but is permitted on the rooftop bar after 5pm.
Are you interested in a partnership with the Swiss Pavilion?
Do not hesitate to contact us for more information.
Head of Sponsoring & Hospitality